Frequently Asked Questions
Answers about appointments, insurance, testing, medication, telehealth and what to expect, in one place.
Appointments
How do I book?
Request an appointment in our client portal, or call or text 832-876-3232.
How soon can I be seen?
Often within a week, and sometimes the same day. Call about same-day openings, because the portal will not book less than 24 hours ahead.
Do you have evening and weekend appointments?
Yes, seven days a week, including evenings and weekends, in person or by telehealth.
How long is a session?
Therapy sessions typically last about 53 to 60 minutes. Initial sessions are usually weekly.
What is your cancellation policy?
Cancel at least 24 hours ahead through the client portal to avoid being charged the full fee. Testing requires 48 hours' notice.
Insurance and payment
Which insurance do you accept?
Depending on the clinician: Aetna, Blue Cross Blue Shield, Cigna, UnitedHealthcare, Optum, Medicare, Oscar and UMR. Each profile lists the plans that clinician accepts.
When do I need to enter my insurance?
Complete your insurance information in the portal by 7 am on the day of your first session, or you will be billed the full fee.
Do you file out-of-network claims?
Yes, on request, and we can provide superbills.
What are your fees?
Fees vary by clinician and service. Call 832-876-3232, or see your intake paperwork after you request an appointment.
Testing
Is testing covered by insurance?
No. Psychological testing is private pay.
How long does an evaluation take?
Usually one or two meetings of several hours, plus a feedback session.
Do I get a report?
Yes, a written report with recommendations you can share.
Medication management
Is it in person?
No. Medication management is by telehealth anywhere in Texas.
Do you prescribe stimulants?
Our prescribers offer non-stimulant psychiatric medications.
Which insurance applies?
Medication management is private pay.
Telehealth
Can I have sessions from anywhere?
Anywhere in Texas. You must be located in Texas at the time of each session.
What do I need?
A private space, a phone or computer with a camera, and a reliable connection.
Children and families
What ages do you see?
Some clinicians see children from age 3. Our testing team evaluates children, teens and adults.
Are parents involved in a child's therapy?
Yes. Parents are part of the work, especially with young children.
Privacy and safety
Is what I say confidential?
Yes, within the legal limits your clinician explains at the first session, such as safety concerns.
What if I am in crisis?
Call or text 988 for the Suicide and Crisis Lifeline, or call 911. Go to the nearest emergency room for a medical emergency.